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How We Keep Your Privacy Safe

When you open an account with garudajitu and deposit via DANA, OVO, GoPay or QRIS, your personal and payment information stays encrypted and secure.

Encrypted account detailsLocal payment data handlingYour access and deletion rights
garudajitu How We Keep Your Privacy Safe
CONTACT PRIVACY TEAM

How to Request Changes to Your Data

Team online

Live Chat

Reach our support team inside the account dashboard during operating hours. They can process data requests, clarify our policy and help you understand your rights.

Email Support

Send privacy questions to our compliance inbox. We respond within two business days with details about your account data and how to exercise your access rights.

Account Settings

Update your personal details, email and phone number directly in Settings. Changes take effect immediately and are logged for audit purposes.

DATA INTEGRITY

How We Handle Your Information Daily

Account Encryption

All login credentials and payment information are encrypted using bank-grade protocols. When you deposit via DANA, OVO, GoPay or QRIS, the transaction data never reaches our servers unencrypted.

Cookie & Device ID Policy

We use cookies to keep you logged in across sessions and to remember your game preferences. Device IDs help us prevent fraud and detect unusual account activity without storing your device details permanently.

Data Retention Schedule

Account data is kept for the duration of your membership plus six months after closure. Withdrawal and deposit records are retained as required by local compliance. Gameplay logs are deleted after one year unless a dispute is open.

Third-Party Access

We never sell your data. Payment processors (DANA, OVO, GoPay, QRIS) receive only transaction-essential details. Live casino and slot studios receive no personal information—only anonymous gameplay metrics.

Account Security Audits

Your account password is hashed and never stored as plain text. Login attempts from new devices trigger a verification email. We monitor for suspicious patterns and alert you if we detect unauthorised access attempts.

Your Data Rights

You can request a full copy of your account data, correct inaccuracies, or ask for account deletion at any time. Submit requests through live chat or email; processing takes up to fourteen days depending on local law.

Privacy Policy Questions We Hear Often

Closing your account doesn't delete your data immediately. We keep your account details for six months to handle disputes or reversals on DANA, OVO, GoPay or QRIS withdrawals. After that period, personal information is deleted unless local law requires longer retention for compliance.

Yes. Open live chat or email our support team with a data access request. We'll compile a report of your personal details, payment history, gameplay logs and any notes our team has recorded. This typically takes five to ten business days.

These payment processors handle encryption on their end; garudajitu receives only a transaction reference, not your full card or wallet number. Our servers store payment method names (e.g., 'OVO') and transaction IDs, which are encrypted. Deposits usually clear in under one minute.

We use cookies to keep you logged in and to remember your language and game preferences. Disabling cookies in your browser will affect login persistence and site functionality. We cannot disable cookies on your behalf, but you can manage them through your browser settings.

No. Live casino operators, slot studios and sportsbook providers receive only anonymised gameplay signals—no personal names, email addresses or phone numbers. Payment details stay between you, garudajitu and your payment processor.

Contact our live chat team immediately. We'll verify your identity, reset your password and review recent login activity. If we detect a breach, we'll notify you within 24 hours and guide you through securing your account and any pending withdrawals.

We retain all transaction records for disputes. During a dispute, your account data and withdrawal logs remain accessible to our support team and compliance officers. Once the dispute closes, records are retained for another 90 days before archive or deletion per local regulations.